Normal dispatch, delivery delays may be experienced
Last updated 4th January 2021
We continue to operate safely within our dispatch facilities. Customer service will still be provided online and by telephone.
Please be aware of a small number of areas currently experiencing delays:
Scotland (including Islands)
Isle of Wight
We are working with our couriers to reduce these delays where possible.
Next day delivery service is now on offer again, and deliveries are taking 1-2 working days with XDP.
Placed an order and waiting for delivery?
Please contact us by email – [email protected] and we will update you as quickly as possible. Please do not call for order tracking as our office team are working from home and unable to access the courier systems.
Please note that as of 24th March, we are currently operating our dispatch warehouse as normal. We’ve been made aware by our couriers that some orders will be delayed due to the huge demand on their networks. Please note at this time we are unable to guarantee next day deliveries. We are aiming for all orders to be dispatched on time, but please allow 2-3 extra working days for delivery.
Next day delivery remains unavailable at this time
Our office staff are currently working from home, so there may be delays in answering your calls. Where possible, please get in touch at [email protected] and we will answer your query as quickly as possible.
Thank you for your patience at this time!
Update 1pm, 24th March: We’ve added the option for you to select a non urgent order at the checkout – whilst we still send your order using express courier, it may not leave our warehouse for up to 5 working days. This will allow us to prioritise urgent orders and clear through any backlog. Many thanks for your continued support!
Update 9am, 25th March: We are still dispatching as usual. Next day delivery is currently restricted as detailed above. Thank you for your continued patience and support!
Update 12pm, 27th March: We are still accepting orders for dispatch – next day orders are not guaranteed due to courier and capacity restrictions. If you still choose the next day options at the checkout, we will do our best to get your order to you as soon as possible but delivery is likely to take longer than usual.
Update 11am, 30th March: Dispatching orders as normal. Next Day service not guaranteed due to courier restrictions. Growmore stock due 31st March.
Update 12pm, 31st March: Orders are still leaving our warehouse, with the majority of orders placed of the weekend currently within their delivery estimates. Courier delays seem to be improving as the initial spike in demand has reduced. Thank you for your continued patience.