Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lawn UK’s relationship with you in relation to this website.
The term Lawn UK or ‘us’ or ‘we’ refers to the owner of the website whose registered name is Grass Seeds UK Ltd. Our company registration number is: No. 7613016, registered in England. The term ‘you’ refers to the user/viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Lawn UK’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Terms and Conditions of Sale
Grass Seeds UK Ltd
Operating via lawnuk.com
- Information About Us
1.1 Company Details: We are Grass Seeds UK Ltd (“we”, “us”, or “our”), a company registered in England and Wales.
1.2 Website: We operate the website www.lawnuk.com.
1.3 Contacting Us: You can contact our customer support team by telephoning 01608 637111 or by emailing us at [email protected].
1.4 Geographic Scope: We explicitly do not ship internationally. Delivery and order logistics are strictly limited to addresses within the United Kingdom.
- Our Contract With You
2.1 How to Place an Order: Orders are placed via our website checkout process.
2.2 Order Acknowledgement: After placing an order, you will receive an automated email acknowledging receipt of your order. This email does not constitute legal acceptance of your order.
2.3 Contract Formation: A legally binding contract between you and Grass Seeds UK Ltd is formed only when we dispatch the goods and send you a formal Dispatch Confirmation email.
2.4 Rejection of Orders: We reserve the right to decline or cancel any order prior to dispatch (for example, in the event of stock unavailability, pricing errors, or failure to obtain payment authorization). If an order is cancelled, a full refund will be issued promptly.
- Products, Pricing & Availability
3.1 Product Imagery & Packaging: Product packaging and appearance may vary slightly from images displayed on our website. All products are subject to availability.
3.2 Pricing & VAT: All prices displayed on our website are in Pounds Sterling (£ GBP) and are inclusive of applicable UK VAT at the prevailing rate.
3.3 Delivery Charges: Delivery charges are calculated and clearly displayed at checkout prior to order submission.
3.4 Pricing Errors: If we discover an obvious pricing error for goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it for a full refund.
- Payment Terms
4.1 Accepted Payment Methods: Payments are processed securely at checkout via our authorized third-party payment gateways, Stripe and PayPal.
4.2 Card Security: Raw payment card numbers and financial credentials are processed directly by our payment providers and are never stored on our web servers.
4.3 Payment Timing: Payment for goods and delivery charges must be made in full before goods are dispatched.
- Delivery & Logistics
5.1 Delivery Territory: We deliver exclusively to valid addresses within the United Kingdom.
5.2 Fulfilment Partners: Orders are fulfilled and dispatched via our logistics partners (including DHL Parcel UK, Royal Mail, and Amazon FBA where applicable).
5.3 Delivery Timelines: Estimated delivery timeframes provided at checkout are targets and not guaranteed delivery dates. We are not liable for reasonable delivery delays caused by courier disruptions or events outside our control.
5.4 Risk and Ownership: Risk in the products passes to you upon physical delivery to the specified address. Ownership of the products passes to you once full payment of all sums due (including delivery charges) has been received.
- Cancellation Rights & Returns (Consumer Contracts Regulations)
6.1 14-Day Right to Cancel: As a consumer purchasing online, you have a statutory right under the Consumer Contracts Regulations 2013 to cancel your order within 14 calendar days from the day after you receive the goods.
6.2 Condition of Returned Goods: To receive a full refund, returned items must be unopened, unused, in their original packaging, and in a resalable condition.
6.3 Return Shipping Costs: Unless the item is faulty or delivered in error, you are responsible for paying direct return postage/courier costs.
6.4 Refund Processing: Approved refunds will be issued to your original payment method (Stripe or PayPal) within 14 days of us receiving the returned goods.
- Faulty, Damaged, or Incorrect Goods (Consumer Rights Act 2015)
7.1 Statutory Guarantee: Products supplied by us must be as described, fit for purpose, and of satisfactory quality in accordance with the Consumer Rights Act 2015.
7.2 Damaged or Faulty Items: If you receive faulty, damaged, or incorrect goods, please notify us within 30 days of delivery by emailing [email protected] or calling 01608 637111 with your order number and photographs of the damage/defect.
7.3 Remedies: Where goods are verified as faulty within 30 days, you are entitled to a full refund, repair, or replacement. We will cover reasonable postage costs for returning faulty goods.
- Limitation of Liability
8.1 Excluded Liability: Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law.
8.2 Business Losses: We supply products for domestic and private use. If you use products for commercial or business purposes, we have no liability to you for any loss of profit, loss of business, or business interruption.
- Privacy & Data Protection
9.1 GDPR Compliance: We handle all personal data in strict compliance with the UK GDPR and the Data Protection Act 2018.
9.2 Privacy Policy: Full details of how we collect, store, and process your personal data are set out in our Privacy & GDPR policy.
- Governing Law & Jurisdiction
10.1 These Terms and Conditions, and any contract or dispute arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
10.2 You and Grass Seeds UK Ltd agree that the courts of England and Wales shall have exclusive jurisdiction over any claims or disputes.